The in1bank app has now been turned off. There are some customers who held deposit balances with in1bank, who have not responded to numerous contacts made by the Bank. Unfortunately, we did not have confirmed details of their nominated transfer destination for us to credit their remaining funds and as a result, in1bank has arranged for the transfer of the remaining balances deposit balances to another bank. The transfer will occur in accordance with regulatory requirements.

合壹银行应用程序现已关闭。部分在合壹银行持有存款余额的客户，尽管银行多次尝试联系，但仍未作出回应。遗憾地，我们未能获得这些客户确认的指定转账账户信息，无法将其剩余资金进行划转。因此，合壹银行已安排将这些剩余存款余额转移至另一家银行。该转账将按照监管要求进行。

We anticipate that the other bank will contact you for further information about your account from 18 March 2026. We will advise if there are any changes to these dates. You will receive separate communication from the other bank regarding your new account. We apologise for any inconvenience.

Should you need to contact us regarding the transfer of funds from your in1bank account to the other bank, including any questions on the account during the transition period, you can do so by calling us on 1300 461 226.

我们预计，从2026年3月18日起，另一家银行将与您联系，以获取有关您账户的进一步信息。如这些日期有任何变动，我们将通知您。您将收到另一家银行关于您的新账户的单独通知。对于给您带来的不便，我们深表歉意。

如果您就从合壹银行账户向另一家银行转移资金的事宜需要与我们联系，或在过渡期间对账户有任何疑问，您可以致电 1300 461 226 与我们取得联系。

1) Why is another bank involved in this process?

APRA has put in place a regulatory Return of Deposits process following in1Bank’s decision to return customer deposits and relinquish its ADI licence. Under that process, customer deposits are either returned directly to customers or transferred to another ADI. The other bank has agreed, under APRA oversight, to receive a limited number of residual accounts that in1Bank were unable to reunite with their customers.

2) How many customers and how much money is involved?

The transfer relates to a limited residual cohort of accounts and a minimal aggregate balance.

1) 为什么会有另一家银行参与此流程？

在合壹银行决定退还客户存款并交回其银行牌照（ADI）后，澳大利亚审慎监管局（APRA）已经实施了存款退还监管流程。在该流程下，客户的存款将直接退还给客户，或被转移至另一家持有 ADI 牌照的银行。在APRA的监督下，另一家银行同意接收合壹银行无法与其客户取得联系的少量剩余账户。

2) 涉及多少客户和多少资金？

此次转移涉及数量有限的剩余账户群，且总体余额非常少。