At in1bank our focus is to always lend responsibly, however, we understand that circumstances can change. We will always attempt to provide mortgage/loan relief options to provide the best outcome. If you are having a challenging period, that’s impacting your finances, let us know as soon as possible. We understand the reasons which could be loss of employment, injury or illness, relationship breakdown, natural disaster or loss of a loved one.
in1bank will work with you or your authorised representative (should you prefer this option) to work through a variety of solutions which may include:
Any customer wishing to discuss their financial situation should contact our Customer Support Team on 1300 461 226. Alternatively, you can complete the following Financial Hardship form, and we will contact you as requested. We will aim to contact you within 5 business days. We may ask for supporting information to help us understand your situation. Once we have sufficient information, you will receive a written outcome within 21 days of your request (as required under the National Credit Code).
Each request will be assessed on individual circumstances and subject to approval. For information on how we handle your personal information, please see our Privacy Policy.
在合壹银行，我们始终坚持负责任的放贷原则，同时也理解生活中难免会遇到突发状况。我们将尽最大努力为您提供房贷/贷款的纾困方案，帮助您争取最佳解决结果。
如果您正面临影响财务状况的困难，请尽快与我们联系。我们理解这些困难可能包括失业、受伤或患病、感情破裂、自然灾害，或失去至亲。
合壹银行将与您或您授权的代表（如果您选择此方案）合作，共同探讨多种可能的解决方案，其中可能包括：
任何希望讨论其财务状况的客户，请致电 1300 461 226 联系我们的客户支持团队。
或者，您也可以填写以下《财务困难申请表》，我们将按照您的要求与您联系。我们将力争在 5 个工作日内与您取得联系。我们可能会要求提供辅助信息，以帮助我们了解您的情况。一旦我们收集到足够的信息，您将在提出申请后的 21 天内收到书面结果（根据《国家信用法典》的要求）。
每个申请将根据个人情况进行评估，并须经批准。有关我们如何处理您的个人信息的详情，请参阅我们的隐私政策。
Still, need an issue resolved? We’re here to help you, so if you’re not satisfied with the support provided or you’ve had a negative experience during this process, please let us know by submitting a complaint and we’ll do our best to assist you. if you’re still unhappy with the outcome, you can lodge a complaint with the External Dispute Resolution body by AFCA.
仍需解决问题吗？ 我们随时为您提供帮助。如果您对所提供的支持不满意，或在此过程中有过负面体验，请通过提交投诉告知我们，我们将尽最大努力为您提供协助。 如果您仍对处理结果不满意，您可以向澳大利亚金融投诉局（AFCA）提出进一步投诉。
For additional support, here are some helpful links:
如需更多支持，请参考以下有用链接：
